Mission Statement
It is the mission of North America Phase Converter Company (NAPCco) to be a leader in the phase converter and electrical industry. We strive to conduct our business in an honest and fair manner, providing friendly customer service, premium-quality products, technical expertise, competitive prices and personal service.
We aim to grow by improving our products, services and processes. We encourage creativity, long term thinking and teamwork. The strength of our company is being – outstanding people caring about the people we serve.
Customer Pledge
Have you ever heard “the electrical industry isn’t rocket science”? True, however it can be complex. Since there are so many variables to phase converter and electrical supply products – different voltages, amperages, wire sizes, horsepower ratings, etc.; sometimes things just aren’t right or don’t work the way they are supposed to.
North America Phase Converter Company has never walked away from a problem. If you purchase a product from us and it doesn’t work properly, we will fix the problem – Guaranteed. It is that simple.
Sizing Guarantee
If you call or email us for a sizing recommendation for your application, we guarantee our sizing recommendation is the proper size phase converter. If we undersized your application, we will replace the phase converter with the correct size unit. We pay all the shipping back and forth, you just have to pay the difference. Of course, we need your help. Our phase converter sizing recommendation is based on us having all the correct information about your application.
Pricing Guarantee
Buy with confidence from North America Phase Converter Company. We guarantee you will not find a better-priced single or 3 phase power converter on the market. If you do, we will beat that price by 10%.*
*Phase converters for sale must be new, same size, have the same features, quality (built to UL and NEC standards) and made in the USA
24/7 Technical Support
North America Phase Converter Company is committed to working with our customers every step of the way from sizing/selection, purchase, all the way through installation. We will be with you before, during and after the sale. We are available when it is convenient for you, not for us.
Made in the USA
NAPCco proudly makes all our phase converters at our manufacturing plant in New Berlin, Wisconsin. We invite you to stop by if you are ever in the area.
Low-Cost Flat-Rate Shipping
North America Phase Converter Company offers Discounted Flate Rate Standard Shipping on all rotary phase converters. Unfortunately, we can only offer this in the Continental United States, which excludes Alaska and Hawaii. *Additional charges may be required for residential, limited access, and lift gates deliveries. Other items, not included with discounted shipping, will be charged a flat rate or shipping cost calculated by weight and location. Please include the phone number for all truck freight deliveries.
Returns
North America Phase Converter Company will accept returns within 30 days of the date of purchase. The phase converter must be unopened, unused, and in the original packaging. Refund given by the same form received and may be subject to restocking fees and original shipping charges. The buyer is responsible for the return shipping. A “return authorization form” must be obtained, signed, dated and returned to us before the refund is issued.